Prepaid-Long-Distance.Com Support & F.A.Q


How does a prepaid calling card
work?
When you buy a prepaid phone card from
Prepaid-Long-Distance, you
are paying in advance for a pre-determined number of minutes to your
destination. When you make calls using the phone card, the card's
value is deducted based on rate per minute, connection fee, duration
of connection, surcharges and any maintenance charges associated
with the phone card.
How and when do I receive my phone
card after I purchase it online?
We deliver all our products instantly
online, in pin format. After your purchase, you will receive an
instant email, to the email address that you provided to us. All you
need to use a phone card is the TOLL FREE/Local Access Number and
Personal Identification Number (PIN) for the card. We deliver all
this information INSTANTLY, via email.
What are your operating hours? Our Phone Cards are available online
24/7 365 days a year. Customer service hours are from 8 a.m. to 12
p.m. (CST), 7 days a week.
How do I use a phone card?
First, dial the toll free access
number provided. Then, wait for the message asking you to enter your
pin number. You will then hear another message stating the available
dollar value on that specific pin. Next, dial the destination
telephone number. A final recorded message will state how many
minutes are available to that calling destination number.
Do the rates on your cards change,
depending upon the time of day?
No. All of the calling cards/phone
cards we sell have the same rate 24 hours a day, 7 days a week.
Can I use these phone cards anywhere in the United States? Our cards
can be used to make calls from all US states except Alaska and
Hawaii, unless otherwise stated in the card information. Some cards
also have Canadian origination.
What should I do if I have a
problem using my phone card?
The best thing to do is to call the
customer service number we provide with your pin. This toll free
number connects you to the service department at the company who
controls the access number and value of the pins, for your phone
card. However, if you do not receive proper attention, please feel
free to give us a call.
How long will my phone card last?
The date of expiration varies with
each card. Please be sure to carefully read the terms provided for
your card on our website, for this information. Phone cards
generally expire 90 days after first use.
Are there any other charges made against my credit card when I buy a
phone card? There is a $1 service charge for orders where the face
value of your purchase is less than $20. For any order $20 or
greater, the service charge is waived.
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